Refund policy

RETURN AND REFUND POLICY

To request a return, exchange, cancellation, or refund, customers must contact SI Timber and Furniture directly before sending any product back. Every request is reviewed individually, and prior approval from the store is required.

Please do not return or ship any product without receiving confirmation and return instructions from us. Eligibility will be assessed based on the product's condition, the order type, any customization, and the reason for the request.

Customized and made-to-order furniture requires direct review by the store. Return, exchange, or cancellation eligibility for such orders will be confirmed on a case-by-case basis.

If a product arrives damaged, defective, or different from the confirmed order, please contact the store promptly with the order details and clear photographs or videos of the product and packaging.

Any approved return must be sent in the condition specified by the store and with the original packaging where applicable. Approved refunds will be processed after the returned product has been received and inspected. The time taken for the amount to appear may depend on the original payment provider.

Original shipping charges, return shipping costs, handling charges, and customs duties are not refundable unless otherwise agreed by SI Timber and Furniture or required by applicable law.

For all return, exchange, cancellation, or refund requests, please contact the store through the Contact page or WhatsApp before taking further action.